Publications

Publications

Shared Services; Mining for Corporate Gold,
Prentice Hall, 2001, Robert S. Cooke, Barbara
Quinn & Andrew Kris

Signed, Sealed Now To Deliver,
Summit, June 2006, Robert S. Cooke & Glenn Davidson

Buying Force: Procurement Shared Services Model Works,
Summit, March 2006, Robert S. Cooke

Optimizing Your Shared Services Strategy,
Management Quarterly 2002, Robert S. Cooke & Barbara Quinn

Walking Down the Outsourcing Aisle,
Sounding Board, 2004, Robert S. Cooke & Jon Donald

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We are a highly experienced team of trusted advisors with a proven history of helping organizations optimize their business and service performance.

Customized Presentations
and Workshops

• Plan Talk on Service Transformation
• Designing and Implementing Shared Services
• Managing Service Provider Contractual Relationships
• Building Consulting Relationships
• Managing Service Contract Risk Management
• Service Contract Problem Analysis and Decision Making

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We are a highly experienced team of trusted advisors with a proven history of helping organizations optimize their business and service performance.

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We are a highly experienced team of trusted advisors with a proven history of helping organizations optimize their business and service performance.

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We are a highly experienced team of trusted advisors with a proven history of helping organizations optimize their business and service performance.

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We work with executives to help them translate great strategy into excellent service - we show them how to achieve outcomes that respond to need.

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We have mastered approaches to service transformation and organizational change allowing organizations to achieve and sustain significant service improvements.

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Any organization looking to optimize their performance and deliver better outcomes for clients and investors should make Focis their first choice for consulting advice.