Publications
Publications
Shared Services; Mining for Corporate Gold,
Prentice Hall, 2001, Robert S. Cooke, Barbara
Quinn & Andrew Kris
The Path to Better Public Safety Outcomes,
September 2007, Russell Grabb
Signed, Sealed Now To Deliver,
Summit, June 2006, Robert S. Cooke & Glenn Davidson
Buying Force: Procurement Shared Services Model Works,
Summit, March 2006, Robert S.
Cooke
Optimizing Your Shared Services Strategy,
Management Quarterly 2002, Robert S. Cooke & Barbara Quinn
Walking Down the Outsourcing Aisle,
Sounding Board, 2004, Robert S. Cooke & Jon Donald
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We are a highly experienced team of trusted advisors with a proven history of helping organizations optimize their business and service performance.
Customized Presentations
and Workshops
- Plan Talk on Service Transformation
- Designing and Implementing Shared Services
- Managing Service Provider Contractual Relationships
- Building Consulting Relationships
- Managing Service Contract Risk Management
- Service Contract Problem Analysis and Decision Making
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We are a highly experienced team of trusted advisors with a proven history of helping organizations optimize their business and service performance.
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We are a highly experienced team of trusted advisors with a proven history of helping organizations optimize their business and service performance.
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We are a highly experienced team of trusted advisors with a proven history of helping organizations optimize their business and service performance.
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We work with executives to help them translate great strategy into excellent service - we show them how to achieve outcomes that respond to need.
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We have mastered approaches to service transformation and organizational change allowing organizations to achieve and sustain significant service improvements.
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Any organization looking to optimize their performance and deliver better outcomes for clients and investors should make Focis their first choice for consulting advice.
