Health Authority Shared Services
Our team was engaged by the CEO of a B.C. health authority to work with the CEO’s of the six health authorities to create the vision and strategic design for a province wide shared services organization. The B.C. Health Authority Shared Services initiative will be the first multi-functional health sector model in Canada, initially providing information technology, supply chain and HR/Payroll services to the six health authorities across the province. Through multiple presentations, workshops and providing expert advice we created a strategic context document that was approved by the health authority CEO’s and Board Chairs in December 2008.
Enhancing Shared Services Performance
Our team was engaged to assess the performance and effectiveness of an internal municipal shared services organization established during consolidation to reduce costs and improve service. Our review found that services and customer relationships required significant enhancement. We identified strategies and actions for service improvement and established business partner and customer relationship management roles to ensure customer needs and desired outcomes were identified and responded to.
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