Outsourcing Contract Extension Negotiation
Our team was recruited by CIO of a provincial government to review an ITO contract extension opportunity. The project involved a detailed review of the current contract and all supporting documentation and the proposed extension. Our recommendations for improving the current contract and conditions for agreeing to the extension resulted in the renegotiation of contracted services including more rigorous service performance reporting and significantly reduced service costs.
Outsourcing Performance Improvement
Our team was engaged by the organizations Vice President of Human Resources to review the performance of their HRO contract. The project involved the detailed assessment of the contract and all associated documentation including statements of work, change orders etc, as well as intensive interviews with internal and service provider staff and executives. Our recommendations focused on detailed actions for service performance improvement, reducing costs and strengthening contract management.
Outsourcing Relationship Review
Our team was engaged by the organizations CEO to review the relationship between the organization and their outsourcing service provider. The project involved intensive interviews with internal and service provider staff and executives. Our recommendations focused on strategies and detailed actions for enhancing the relationship through clarifying joint expectations and strengthening governance processes.
Best Value from Outsourcing
Our team was recruited by the Director of InformationTechnology to review its’ two IT outsourcing deals. The project involved a review of service provider performance against the contract, contract management effectiveness and the service provider/client relationship. Our recommendations resulted in substantial improvement to service provider performance and increased the satisfaction of all parties. The success of the review has led to us assisting in the renegotiation of both contracts.
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