Outsourcing - Shared Services - Business Transformation

Enhancing Service Value to Help

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Outsourcing Services and Relationship Review

For many organizations the expectations and promises of outsourcing have been elusive. For some, they are not getting what they thought they ‘bought’, the services just don’t meet their needs anymore and the relationship with their service provider is deteriorating. For others, it is approaching renewal time and they are not clear on the best strategy going forward.

The objective of our Outsourcing Services and Relationship Review is to provide organizations with a timely independent assessment of the current state of the relationship with their service provider. It will answer questions such as:

  • Are you getting the value you expected and contracted for?
  • Are internal customers satisfied with the services and are the services meeting their needs?
  • What service or service level changes need to be made to meet current and future customer needs?
  • What changes if any should you be making in renewed or new contracts?
  • How healthy is your relationship with your service providers?
  • How effectively are you managing your outsourcing arrangements?

Disatisfied outsourced service customers usually place the blame squarely on the shoulders of their service providers.  In most cases, however, it is a two way street and fixes required both customers and servcie providers to work together to reposition expectations and manage the relationship. Here are some resolutions to the most common complaints: Fixing the Outsourcing Blame Game

Contract Management Training

Our Contract Management Program provides practical skills, knowledge and support to maximize the performance and value of service provider and outsourcing contracts. Effective contract governance and leadership are essential to maximize the value from service outsourcing relationships and this workshop builds organizational capability in key areas. The workshop strengthens the performance of contract managers of outsourced services through aligning their role with the strategic business vision, clarifying roles and expectations and developing key skills and relationship leadership capabilities.
 

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