Publications

Fixing the Outsourcing Blame Game    NEW  
Robert Cooke, May 2010

Why Are Outsourcing Customers so Unhappy?
Robert Cooke, March 2010

Shared Services; Mining for Corporate Gold,
Prentice Hall, 2001, Robert Cooke, Barbara
Quinn & Andrew Kris

Unlocking the Value of Shared Services
Robert Cooke and Ray Johnston, 2009 

It's Time for a Service Review and Relationship Check-Up 
Robert Cooke, 2010

Signed, Sealed Now To Deliver,
Summit, June 2006, Robert Cooke & Glenn Davidson

Buying Force: Procurement Shared Services Model Works,
Summit, March 2006, Robert Cooke

Optimizing Your Shared Services Strategy,
Management Quarterly 2002, Robert Cooke & Barbara Quinn

Walking Down the Outsourcing Aisle,
Sounding Board, 2004, Robert Cooke & Jon Donald