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How Can Outsourcing Customers Become Happier?
Customers often complain of lower than anticipated service levels, slow responses to problems and a lack of new ideas for improved practices. We belive there are five common factors causing this dissatisfaction: Why are Outsourcing Customers So Unhappy?
How Is Your Outsourcing Arrangement Going?
For many organizations the expectations and promises of outsourcing have been elusive. Some are not getting what they thought they "bought" or the services just don't meet their needs anymore. or the relationship with their service provider is deterioriting. Whether in mid-term or nearing the end of the contract term maybe it's time for a Services Review and Relationship Check-Up.
Get More Value From Your Shared Services
The consolidation of internal services to reduce costs and increase efficiency is a geat idea. Unfortunatley it is not easy to implement and the desired outcomes are hard to achieve. Our article Unlocking the Value of Shared Services provides an insight into what is requried to ensure shared services success.
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