NEW ARTICLE: (Click on title to review)
For decades, organizations have been searching for optimal business models for mid to back office processes and internal service functions to reduce costs and improve performance.
While essential for business operations, these functions divert scarce resources and energy from the delivery of core products and services. Over the years these functions have been centralized and decentralized, placed in a shared services centre or outsourced. For the most part none of these approaches have fully achieved desired outcomes.
We believe that there is a better way to obtain optimal value from these functions.
In early 2011 we were enagad by the Treasury Board of Canada Services Secretariat to produce a paper that outlined what has been learned about successful shared services and outsourcing initiatives and what needs to be put in place or done differently if real value is to be obtained. The paper reviews the traditional approaches and provides some perspectives for achieving desired outcomes and delivering incremental value.
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